Effective Date: February 5, 2026
Welcome to BookedTrust (“BookedTrust,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at bookedtrust.com and when you use our products, services, and communication channels, including SMS/text messaging programs (collectively, the “Services”).
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Services.
We may collect the following types of information when you interact with our Services:
Contact information such as your name, email address, phone number, company name, and job title.
Account details such as username, password, and authentication data.
Billing information such as payment method details (processed through third‑party payment processors).
Business and booking information that you upload or submit through our platform.
Communication content when you contact us via email, forms, live chat, or support channels.
SMS/text messaging information such as your mobile number and message content when you opt in to receive text messages from us.
When you visit our website or use our Services, we may automatically collect:
Device and browser information (IP address, device type, operating system, browser type, and settings).
Usage data (pages visited, links clicked, time and date of visits, referring/exit pages).
Log and diagnostic data related to performance, security, and errors.
Geolocation information based on IP address or device settings (where permitted).
We may receive information about you from:
Service providers (e.g., analytics, payment processors, messaging providers).
Business partners and integrations you choose to connect.
Publicly available sources, as permitted by law.
We use the information we collect for the following purposes:
To provide, operate, and maintain our Services.
To create and manage your account.
To process transactions and send related information such as confirmations and invoices.
To communicate with you about updates, new features, support, and administrative messages.
To send you marketing communications where permitted by law and your preferences.
To operate and manage SMS/text messaging programs, including sending alerts, notifications, transactional messages, and promotional messages (where you have opted in).
To personalize your experience and improve our website and Services.
To monitor and analyze usage, trends, and activities related to our Services.
To detect, investigate, and prevent fraud, abuse, security incidents, and other harmful activity.
To comply with legal obligations and enforce our terms, policies, and agreements.
We may offer one or more SMS/text messaging programs, which may include account alerts, verification codes, service notifications, and promotional messages (collectively, “Text Messages”). By providing your mobile number and opting in, you agree to receive Text Messages from us as described below.
You will not receive Text Messages from us unless you expressly opt in, for example by:
Entering your mobile number in a sign‑up form and checking a box indicating your consent.
Texting a keyword (such as “START,” “SIGNUP,” or similar) to a short code or long code designated by us.
Providing your consent during account creation or another documented process.
By opting in, you authorize us to send recurring Text Messages to the mobile number you provided, using automated technology where applicable, in accordance with this Privacy Policy and applicable laws (including the Telephone Consumer Protection Act (TCPA), CAN‑SPAM Act, and CTIA guidelines, as applicable).
Consent to receive Text Messages is not a condition of purchasing any product or service.
Message frequency may vary depending on your interactions with us and the Services you use.
Text Messages may include:
Account and security alerts (e.g., log‑in alerts, verification codes).
Transactional and operational messages (e.g., booking notifications, updates, reminders).
Customer support communications.
Marketing and promotional messages, where you have provided consent.
You can opt out of receiving Text Messages at any time:
Reply STOP to any Text Message you receive from us to cancel all non‑essential messaging from that program.
After you send STOP, you may receive a one‑time confirmation message that your opt‑out request has been processed.
You can also contact us at info@bookedtrust.com to request removal of your number from our SMS programs.
Please note that even if you opt out of marketing Text Messages, we may still send you essential transactional or service‑related messages as permitted by law (for example, security alerts or messages strictly necessary for your use of the Services).
For help regarding Text Messages, reply HELP to any Text Message or contact us at info@bookedtrust.com.
Message and data rates may apply according to your mobile carrier plan.
Carriers are not liable for delayed or undelivered messages.
We may use cookies, web beacons, pixels, and similar technologies to:
Remember your preferences and settings.
Keep you signed in to your account.
Understand how you use our website and Services.
Measure the effectiveness of our marketing and advertising.
You can manage cookies through your browser settings and other tools. However, disabling certain cookies may affect the functionality of the website or Services.
We may share your information in the following situations:
Service providers: With trusted third‑party vendors who perform services on our behalf, such as hosting, analytics, payment processing, email and SMS delivery, customer support, and security.
Business partners: With partners when you choose to use integrations or jointly offered services.
Legal and compliance: When we believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request; to protect the rights, property, or safety of BookedTrust, our users, or the public; or to enforce our agreements and policies.
Business transfers: In connection with a merger, acquisition, financing, restructuring, bankruptcy, or sale of all or a portion of our business or assets.
With your consent: When you direct us to share or otherwise consent to such sharing.
We do not sell your personal information in exchange for monetary compensation. If certain sharing is considered a “sale” or “sharing” under applicable privacy laws, you may have additional rights described below.
We implement reasonable and appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. These measures may include encryption, access controls, monitoring, and secure development practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.
We retain personal information for as long as necessary to:
Provide and maintain the Services.
Fulfill the purposes outlined in this Privacy Policy.
Comply with legal, accounting, or reporting obligations.
Resolve disputes and enforce our agreements.
When we no longer need the information, we will delete, anonymize, or securely store it according to our retention policies and applicable laws.
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information (subject to certain exceptions).
Object to or restrict certain processing of your information.
Withdraw consent where processing is based on consent.
Receive a copy of your information in a portable format (“data portability”), where applicable.
To exercise your rights, please contact us at info@bookedtrust.com. We may need to verify your identity before processing certain requests.
If you are located in a jurisdiction with specific privacy laws (such as the European Union/EEA under the GDPR or California under the CCPA/CPRA), additional rights may apply. We will comply with such laws to the extent they apply to our processing of your information.
Our Services are not directed to children under the age of 13 (or other age as defined by local law), and we do not knowingly collect personal information from children under that age. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
If you believe a child has provided us with personal information, please contact us at info@bookedtrust.com.
We may process and store information in countries other than the country where you are located. These countries may have data protection laws that are different from those in your jurisdiction.
Where required, we implement appropriate safeguards to protect information transferred internationally, such as standard contractual clauses or equivalent mechanisms, in accordance with applicable law.
Our website and Services may contain links to third‑party websites, apps, or services that are not owned or controlled by BookedTrust. This Privacy Policy does not apply to those third‑party properties.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third‑party websites or services you visit or use.
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Effective Date” at the top of the policy and, where appropriate, provide additional notice (such as a notice on our website or via email).
Your continued use of the Services after the updated policy becomes effective indicates your acceptance of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: info@bookedtrust.com
We will do our best to respond to your inquiry in a timely and appropriate manner.
